Modern system software is so flexible, integrateable, mashable, and generally malleable, that it's increasingly difficult to document: there are too many contexts to consider. Then there's GUI stuff that reconfigures itself depending on how its used, making screenshots irrelevant. {Aside: getting difficult to write meaningful reviews on stuff too}
Alternatives? Maybe write interactive demonstrations rather than do static documentation. Definitely include the important stuff directly in the GUI (which no one does right yet, not even Apple) - why should I have to open a completely separate application to explain the one I'm in??? senseless. *Very* definitely allow the user(s) to add their own notes and comments to the application.
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